If we perform a mobile service we come to you expecting to have the following: We require an easily-accessible outdoor electrical outlet and outdoor water spigot. We also require an ample amount of space to perform our service, permission to be on premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $15 rescheduling fee that must be paid upon reschedule.

1. If the service is provided at your home, please make sure to have the vehicle being serviced out of the way of any other vehicles that may be needing to leave the property, so that we do not have to remove our setup to allow the vehicles to leave.

2. If you have scheduled an appointment at our location, please understand that it is not a “detail shop”, but our garage at our home that we have equipped to service your vehicle. We do not have a waiting room so the vehicle must be arranged to be dropped off at your convenience. Please give us ample notice via phone call or text to set up a time to drop off your vehicle.

We require payment to be made in full the day of the scheduled service. If the customer is not present they can leave payment in cash or check, or we will send an invoice via email (Paypal) that must be paid in full the same day. Failure to pay in full on the same day will result in a 5% late charge accrued each day if left unpaid. Accounts with balances held over 90 days will go to a third party for collection service.

We require a 24-hour notice to cancel any appointment/detailing service. Failure to do so will result in a $15 rescheduling fee.

1. We reserve the right to charge up to ½ of the scheduled detailing service if canceled by the customer on the day of said scheduled service, unless extreme circumstances could not allow you to keep the scheduled service.

2. We reserve the right to alter or amend an appointment time/date without penalty but wherever possible will let the client know.

3. We reserve the right to alter an appointment or change an appointment in accordance to weather conditions and/or equipment failure without penalty to the company.

4. We reserve the right to determine a non-refundable payment in full prior to completing the service, if the circumstances qualify.

Our estimated time of arrival for our mobile services may depend on weather, traffic, or other unforeseen circumstances.

1. We will attempt to contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure weather is permitting us to work.

2. We will attempt to contact you on the day of the appointment if we are running late or ahead of schedule.

Please remove all personal belongings, money and other significant items from the vehicle prior to any type of detailing.

1. If areas such as the center armrest storage, glove compartment or trunk are not cleared, we will not clean those areas to protect the customer’s private personal belongings and information.

Due to child safety we will not remove or replace car seats under any circumstances. We ask that our customers remove car seats and booster seats before we start servicing the vehicle. Should the car seat be left in the vehicle we will do our best to clean around the car seat but cannot promise your total satisfaction.

We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

1. A minimum 25% surcharge will be applied to all jobs that involve any hazardous material such as, but not limited to, urine, vomit, blood, or feces.

2. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our services However, on most occasions we are successful at removing visual traces of both elements.

We make no promises when it comes to removal of stains and/or odors from vehicles. We aim to please so we will do our utmost best. Please understand that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains, depending on their origin, are permanent. We may consult you on what can and cannot be done in regards to the interior of your vehicle.

When it comes to windows we try to make them look their best. From time to time, and depending on temperatures, windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film away if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, staind or damaged interior components such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean, but will sag over time due to the glue being compromised.

We are not responsible for baked on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases the mark cannot be removed completely without compromising the clear coat.

Exterior black or gray, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

Any wax, sealand or coating not properly cared for will not last its intended durability length. We recommend monthly vehicle washings and quarterly detailing.

We respect your time and personal property and we will be polite and courteous at all times.

1. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

2. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings.

If we have applied a ceramic coating to your vehicle's paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle's coating every 3 months so as to ensure its durability for the next 1-2 years.

If you choose to have your vehicle maintained every 3-4 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6 month mark, we must start over with the service to reset the detail maintenance program.